Technology & Social Media

This draft chapter has been published (in final version) by Edward Elgar Publishing in 'Handbook on Transport and Urban Planning in the Developed World' edited by Michiel Bliemer, Corinne Mulley and Claudine J. Moutou, published 2016’ 

The draft chapter can be accessed here


Improving the Passenger Experience

This article was published in 'Tramways & Urban Transit', November 2011

It can be accessed here


Integrated Traveller Information – Transport Direct

This chapter, written with Glenn Lyons, Reg Harman and Alastair Duff,  was published in 'Integrated Futures and Transport Choices - UK Transport Policy Beyond the 1998 White Paper and Transport Acts', edited by Julian Hine and John Preston, published 2003

It can be accessed here


Public Transport Information Web Sites: How to get it right - A Best Practice Guide

This book, by Susan Kenyon, Glenn Lyons and John Austin, was published in 2001

It can be accessed here